Refund Policy

You are eligible to request a refund within 72 hours of your purchase date. To qualify for a refund, you must meet the following criteria:

1. Service Activation Failure
   • The subscription service cannot be activated or accessed due to a technical issue attributable to VAM and the issue cannot be resolved within a reasonable timeframe.
2. Duplicate Payment
   • A customer has been charged more than once for the same subscription.
3. Incorrect Billing
   • An incorrect amount was charged due to a system or payment processing error.
4. Unauthorized Transaction
   • A payment was made without the account holder's authorization, subject to verification and supporting documentation.

Purchases may not be eligible for a refund, including but not limited to:

1. Change of mind after purchase
2. Partial use of a subscription period
3. Dissatisfaction with features or functionality of the application

Refund requests must be submitted within seventy-two (72) hours of the transaction date by contacting our support team at info@vigilantasia.com.my

The request must include:

• Full name;
• Registered email address;
• Proof of payment (e.g. payment advice or transaction slip);
• Reason for the refund request.

• Approved refunds will be processed through the same payment method used for the original transaction.
• Processing times may vary depending on the customer's bank/payment provider, but typically take 7–14 business days.
• VA is not responsible for delays caused by third-party financial institutions.